Problem:



Entering Your License Key After Purchasing:
When you receive your license by email just follow the instructions for copying the license text to the clipboard. The next step is to click the envelope printing icon from a contact and the license code you copied will be automatically found by the add-in when it starts up. You do not have to manually paste anything as it will be done for you during the add-in startup. If you already have the envelope printing screen open when you want to apply the license key, then just click the About sub menu found under the Help menu.


Outlook 2007 Add-ins tab.
Where is the Envelopes icon on an Outlook 2007 contact?
If you are using Outlook 2007 then the icon is in the Add-ins tab found above the ribbon bar.

If Outlook popped an error trying to load the add-in it may have placed it on the disabled Items list.

The Envelopes add-in does not appear in the list of Com Add-ins after installing it:
  1. Select "Options" from the "Tools" menu in Microsoft Outlook.
  2. In the Options dialog box, switch to the "Other" tab and click the "Advanced options" button.
  3. Click the COM Add-Ins button and then click "ADD"
  4. Browse for C:\Program Files\Tools4Contacts\Envelope Printer\Envelopes.dll

How To disable/enable Add-ins in Outlook XP and 2003:
  • Select "About Microsoft Office Outlook" in the "Help" menu and click the "Disabled Items" button in the dialog box. Find the add-in in the list, select it and click "Enable".
  • Select "Options" from the "Tools" menu in Microsoft Outlook. In the Options dialog box, switch to the "Other" tab and click the "Advanced options" button. Click the COM Add-Ins button and then check the Envelopes add-in.
How To disable/enable Add-ins in Outlook 2007:
  • Go to Tools > Trust Center
  • Click on the Add-ins section.
  • You will now see all active, non-active, and disabled add-ins. Click on the add-in you want to enable/disable and then click on the Go button towards the bottom.
  • This will then open up the COM add-ins page. You can then check/uncheck the add-ins you want to include or disable.

Printer feed options for envelopes

When printing starts at the wrong edge:
Select the Clockwise Rotation option if the return address is too far to the right by an inch or more, or uncheck that option if the return address is missing and everything else is too close to the left edge. Usually inkjet printers require the rotate option and laser printers do not.

Adding new envelope sizes to your default printer

Adding new envelope sizes:
You can add new envelope definitions using the simple form on the Settings tab. This is the same as if you added an envelope through the printers Control Panel method and is usually only seen by the current default printer.

If you use the inches option for the dimensions you have to use a decimal format such as 4.125 and not fractional such as 4 1/8. It is easier to just use the millimeters (mm) option as it is more accurate to measure and easier to input.

Print a test sheet to determine best envelope feed option.

Nothing is printed on the envelope:
Chances are you may have selected the wrong feed option. Refer to your printer manual or look for an envelope symbol on your printer paper bin.
  • Select the proper feed options on the Settings tab.
  • Make sure you have a full size sheet of paper in the printer.
  • Click the Test Print button which will print an outline of the envelope on the paper to see where the output actually went with the settings you chose.

    If you have a dedicated envelope feed slot and cannot get the feed settings to match it, then see if you can feed the envelope in the normal paper bin and select either the left or right feed option depending which side your printer's movable paper guides slide to.


  • When all else fails:
    If your printer is not positioning the text on the envelope properly even though you are sure you are using the correct settings then we would like to hear from you.
    • Click the Test Print button on the Settings tab using a full size sheet of paper.
    • Contact us here or click the Contact menu at the top of the page.
    • Tell us the model printer you are using.
    • Tell us what size envelope you were printing on.
    • Describe exactly where the border on the test print appeared on the paper. Measure from the top and closest side edge of the paper.